En tant que Chargé(e) Support ERP, vous serez un acteur clé de la satisfaction de nos clients en assurant :
✅ Le déploiement de nos solutions ERP ;
✅ La formation et l'accompagnement des utilisateurs ;
✅ Le support fonctionnel et technique auprès de nos clients ;
✅ L'analyse des besoins et le suivi des demandes jusqu'à leur résolution ;
✅ La collaboration avec les équipes projets et développement afin d'assurer une amélioration continue de nos solutions.
Profil recherché✔ Expérience sur un ERP ou un logiciel de gestion (Odoo, ou équivalent) ;
✔ Bonne compréhension des processus de gestion (commercial, achats, stock, comptabilité, RH...) ;
✔ Excellent sens du service client ;
✔ Rigueur, organisation et esprit d'analyse ;
✔ Aisance relationnelle et qualités pédagogiques ;
✔ Esprit d'équipe et autonomie.
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