Customer Success Manager
il y a 3 semaines
Mission :
Leur rôle principal est de garantir la réussite des clients sur l'utilisation de solutions complexes en leur offrant une expérience exceptionnelle pendant toute la durée de leur parcours.Pour y parvenir, les CSM cherchent à résoudre les problèmes de leurs clients avant qu'ils ne se produisent. Ils mettent également des stratégies en uvre et les suivent de façon à maximiser la satisfaction, la rétention et la fidélité de la clientèle.
Profil :
Diplôme requis
- Ecole de commerce niveau master (bac +5) ou parcours avec une spécialisation en commerce, marketing ou encore communication
- Plusieurs expériences dans la gestion de projets, des besoins jusqu'à la maintenance, pour des organisations différentes
- Français, anglais
- Informatique/bureautique/
- Logiciel : Jira, Confluence, Pack Office, Hubspot, Gant
- Savoir être : autonomie, bonne communication écrite et orale, esprit d'équipe, gestion du stress, rigueur, organisation, prise de recul, curiosité et humilité
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