Customer Success Manager

il y a 3 semaines


Alger, Alger, Algérie Huntead Temps plein
:

Mission :
Leur rôle principal est de garantir la réussite des clients sur l'utilisation de solutions complexes en leur offrant une expérience exceptionnelle pendant toute la durée de leur parcours.Pour y parvenir, les CSM cherchent à résoudre les problèmes de leurs clients avant qu'ils ne se produisent. Ils mettent également des stratégies en uvre et les suivent de façon à maximiser la satisfaction, la rétention et la fidélité de la clientèle.

Profil :
Diplôme requis
  • Ecole de commerce niveau master (bac +5) ou parcours avec une spécialisation en commerce, marketing ou encore communication
Expérience requise
  • Plusieurs expériences dans la gestion de projets, des besoins jusqu'à la maintenance, pour des organisations différentes
Langues :
  • Français, anglais
Logiciels à maitriser :
  • Informatique/bureautique/
  • Logiciel : Jira, Confluence, Pack Office, Hubspot, Gant
Connaissances techniques
  • Savoir être : autonomie, bonne communication écrite et orale, esprit d'équipe, gestion du stress, rigueur, organisation, prise de recul, curiosité et humilité

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