Technical Support Engineer

Il y a 14 heures

AlgerCentre, Algiers, Algérie BEWAHARVEST Télétravail Temps plein
Technical Support Engineer – Kubernetes & Cloud Native

Location:
Algeria Work Model: Remote. (Occasional client-site visit) Employment Type: Third-Party Contract

About the Role
A Client is seeking a Technical Support Engineer with experience in Kubernetes, OpenShift (OCP), infrastructure, networking, storage, monitoring, logging, and automation to provide technical support and after-sales services for cloud-native and container platform solutions.

Key Responsibilities
- Provide on-site technical guidance, product demonstrations, and customer training.
- Troubleshoot technical issues and manage support tickets.
- Collaborate with sales teams to develop technical solutions and identify business opportunities.
- Prepare technical proposals, bids, test reports, and implementation plans.
- Gather customer and market requirements to support product development.
- Participate in technical presentations, marketing activities, and partner collaborations. Requirements
- Bachelor’s degree in Computer Science, Computer Engineering, or a related field.
- Experience in IT, cloud computing, infrastructure, or Internet-related companies.
- Knowledge of Kubernetes, OpenShift (OCP), networking, storage, monitoring, logging, and automation.
- Experience in technical support, after-sales service, R&D, or operations and maintenance for medium-to-large-scale projects is preferred.
- Strong troubleshooting, analytical, communication, and problem-solving skills.
- Ability to work independently and collaboratively with technical and non-technical stakeholders.
• Additional Opportunity
• Exceptional senior candidates may be considered for a Regional Leader position within the overseas delivery team. If you have a strong background in Kubernetes, cloud-native technologies, and DevOps, we encourage you to apply. is