Customer Service Engineer
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Responsibilities:
Responsible for installation of UIH diagnostic imaging equipment within a designated product range at the customer site; Work closely with Customer Care Center (regional and headquarter level) to carry out troubleshooting, maintenance, and updates of designated product modalities under supervision; Attend service training courses and work toward completion of UIH Professional Certificate to build competence in providing technical assistance and support to our customers; Escalate at appropriate situations when customer satisfaction is compromised and ensure contractual obligations are met. Other tasks assigned by supervisors. Qualification
Requirements:
Technical associate’s degree or above; Familiar with the principle and structure of diagnostic imaging equipment (CT/ MR/PET//Ultrasound, etc.). Good IT, Microsoft Office and Networking Infrastructure skills; Have the ability to find and troubleshoot faults in the field; Strong communication and coordination skills, good customer-oriented service manner, excellent team cooperation spirit; A flexible approach to work, travel and unsociable hours; Valid driving license and good driving record. Key Competences: System installation System configuration and debugging Troubleshooting Replacement of spare parts On-site training
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