Support Engineer

Responsibilities

The focus of this position will be to provide technical product support for Hexagon’s Public Safety market which includes call taking, dispatching, situational awareness, records management, analytics, and mobile solutions. Candidate will be a member of a team that is responsible for providing technical product assistance to our customer support and services teams globally.

•    Apply basic principles, theories, and concepts to achieve resolution of complex technical product issues in a timely manner while adapting to ever-changing priorities
•    Apply troubleshooting skills to analyze problems, research issues, and perform high-level debugging
•    Interface directly with Hexagon customer support and services teams globally to assist in resolution of technical product issues
•    Interface directly with end-customers to resolve technical product issues
•    Interface directly with software development and product management to address issues requiring product code changes
•    Travel to customer sites required (less than 25%)

Education / Qualifications

•    Bachelor’s degree in Computer Science, CIS, or related field
•    Prior customer support experience a plus
•    Public safety domain experience preferred
•    Microsoft SQL Server and/or Oracle database experience a plus
•    Hardware and/or networking troubleshooting experience a plus
•    Strong analytical skills to effectively troubleshoot and analyze complex technical issues 
•    Excellent verbal and written communications skills
•    Self-starter with ability to work independently
•    Team player with ability to work collaboratively

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About Hexagon

Hexagon is the global leader in enterprise software, empowering organizations to build a safer, more sustainable and efficient future. We transform complex data into actionable insights that drive smarter decisions, modernize operations and accelerate digital maturity across industries that matter most — public safety, defense, transportation, government, industrial facilities and physical security.
 
Hexagon (Nasdaq Stockholm: HEXA B) has approximately 24,800 employees in 50 countries and net sales of approximately 5.4bn EUR. Learn more at hexagon.com. 

Why work for Hexagon?

At Hexagon, if you can see it, you can do it. Hexagon puts their trust in you so that you can bring your ideas to life. We have emerged as one of the most engaged and enabled workplaces*. We are committed to creating an environment that is truly supportive by providing the resources you need to fully support your ambitions, no matter who you are or where you are in the world. 
 
* In the recently concluded workplace effectiveness survey by Korn Ferry, a global HR advisory firm, Hexagon, has emerged as one of the most Engaged and Enabled workplaces, when compared to similar organizations that Korn Ferry partners with. 

Everyone is welcome

At Hexagon, we believe that diverse and inclusive teams are critical to the success of our people and our business. Everyone is welcome—as an inclusive workplace, we do not discriminate. In fact, we embrace differences and are fully committed to creating equal opportunities, an inclusive environment, and fairness for all. 
 
Respect is the cornerstone of how we operate, so speak up and be yourself. You are valued here.