Key Account Manager

About Jumia:

Jumia is a leading pan-African e-commerce platform. Its mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to customers, while helping businesses grow as they use Jumia's platform to better reach and serve customers.

Jumia is built around a marketplace and supported by a proprietary logistics business [Jumia Logistics] and a digital payment and fintech platform [Jumia Pay]. With over 3,000 employees, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating a sustainable impact in Africa.

In April 2019, Jumia was the first Tech company in Africa to be listed on the New York Stock Exchange.

Key Account Manager 

As a Key Account Manager you will be responsible for managing a portfolio of strategic vendors and driving their growth on the Jumia platform. Acting as the main point of contact, you will build strong relationships with key brand partners, define joint business plans, and ensure flawless execution across all commercial levers — assortment, pricing, stock, content, and visibility. You will play a central role in shaping the performance of the category and contributing to Jumia's commercial success in your market. 

Key Responsibilities

• Build and maintain strong, long-lasting relationships with C-level executives and account managers of our top brands and distributors in the category. You will be one of the key external representatives of Jumia in this category, alongside the Country Managing Director and CCO.
• Develop and execute strategic plans to drive sales growth and maximize revenue across your portfolio.
• Lead the acquisition of new high-potential brands and large distributors to enrich our assortment and consolidate Jumia's leadership in your category.
• Identify and unlock monetization opportunities by promoting and selling Jumia's advertising and visibility services to brands and partners in your portfolio.
• Collaborate with marketing and commercial planning teams to build promotional campaigns tailored to your accounts and the category dynamics.
• Analyze sales performance and market data to identify opportunities for growth and improvement.
• Monitor and report on key account metrics, including sales, inventory, campaign performance, and customer satisfaction.
• Negotiate win-win agreements and long-term partnerships with key accounts, ensuring mutual profitability and sustainable collaboration.
• Stay ahead of market trends, competitor activity, and evolving customer preferences to inform your strategy and recommendations.
• Coordinate closely with internal teams (merchandising, operations, logistics, etc.) to ensure flawless execution and customer satisfaction.

 A successful candidate will fulfil the following requirements:

• Minimum 5 years of experience in the category or retail industry in the market, with a strong understanding of local market dynamics and players.
• In-depth knowledge of your market category ecosystem, including key brands, distributors, and consumer trends.
• Graduate of a top-tier business or engineering school (Top 5 in your country or internationally recognized equivalent).
• Proven commercial acumen with a strong track record of delivering business results and driving negotiations with senior stakeholders.
• Solid analytical skills, with the ability to interpret complex data, derive insights, and define actionable strategies.
• Fluent in Arabic, English and French, with excellent written and verbal communication skills.
• Proficient in MS Office, Google Workspace, and familiar with CRM or relationship management tools.
• Comfortable working with digital tools and dashboards to monitor performance and inform decision-making.
• Exceptional interpersonal and influencing skills: able to build trust, rally teams, and drive alignment internally and externally.
• Ability to thrive in a fast-paced, performance-driven and highly competitive environment.

We Offer:

• A unique experience in an entrepreneurial, yet structured environment
• A unique opportunity of having strong impact in building the African e-commerce sector
• The opportunity to become part of a highly professional and dynamic team
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders