Business Expert

At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good – protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day. 

And we need people like you to make it happen.

We empower you to reach your potential with opportunities to  make an impact to be proud of – for food, people and the planet.

Tetra Pak is looking for a Business Expert to drive Sales and Customer Management (S&CM) process excellence, governance and maturity by building capability, adoption of tools & reports in frontline roles.

The successful candidate will be reporting to the Sales Director and will be covering the West African and Maghreb markets.

Drive S&CM Process Governance & Maturity in the market: 

• Support S&CM Market process driver in being the voice of S&CM in the market leadership team (MLT)
• Drive focus on building S&CM process, capability, tools & data by setting ambitions linked to market needs, agreed action plan & milestone review (lead/ lag indicator)
• Define & follow up on annual target for each process KPIs and proactively drive awareness in MLT and agree on actions for improvement 

Build frontline capability and be first line of support for end-users:

• Be the local center of excellence for assigned sales processes vis Account Planning & Management, Value Selling, Customer Experience, Sales forecasting, Smart Sales and/ or coordination for B2Bi, credit management and collection etc.
• Drive adoption of process, tools and report by training and supporting the end-users
• Drive cadence and regular follow up on process deliverables, agreed action plan and documentation of the same, when required
• Best practice sharing with the global network and bringing the good practices to local market 

Drive Improvements - local and global rollouts:

• Be the voice of market in the global S&CM process network
• Lead implementation, training and communication of new/ changes related to S&CM processes in the market
• Coordinate raising and closure of tickets related to sales processes, tools, data etc.
• Conduct maturity assessment, align with central team on gaps and improvement actions and end-user training support, where required
• Collect end-user feedback and channelise continuous improvement requirements to the central S&CM process team 

Improve Master Data Quality:

• Be responsible for timely entry of data into the respective tools/ platforms and coordination of mass uploads
• Continuously drive data quality improvement across 3 businesses 

• 02-03 years of experience in a similar role
• Bachelors degree in business administration or marketing
• Fluency in French and English, both written and verbal
• Excellent stakeholder management & task prioritization skills
• Ability to work across cultures and remotely
• Expertise in using MS Office Tools and CRM
• Project management skills

We Offer You

• A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
• A culture that pioneers a spirit of innovation where our industry experts drive visible results
• An equal opportunity employment experience that values diversity and inclusion
• Market competitive compensation and benefits with flexible working arrangements

If you are inspired to be part of our promise to protect what's good; for food, people, and the planet, apply through our careers page at  

This job posting expires on 14 November 2025.

If you have any questions about your application, please contact Ayesha Iftikhar.

Diversity, equity, and inclusion is an everyday part of how we work. We give people a place to belong and support to thrive, an environment where everyone can be comfortable being themselves and has equal opportunities to grow and succeed. We embrace difference, celebrate people for who they are, and for the diversity they bring that helps us better understand and connect with our customers and communities worldwide.