Chief Operating Officer, Managed Service

il y a 3 jours

Alger, Alger, Algérie Qvantel Temps plein 80 000  - 180 000  par an

We are seeking a highly experienced
Managed Services Chief Operating Officer (MSCOO)
to lead the end-to-end operations of our BSS managed services engagement with a major telecom operator. MSCOO will drive operational excellence, lead digital transformation initiatives, ensure alignment with group-level programs, enforce telecom-grade security standards, and execute cost optimization strategies.

This is a critical leadership role requiring a deep understanding of
telecom BSS systems
,
managed services delivery
,
operational transformation
, and
strategic stakeholder engagement
.

Key Responsibilities:

End-to-End Service Delivery Management
of BSS operations, including CRM, Billing, Charging, Order Management, Revenue Management, and Customer Care platforms.

Drive Operational Excellence
through robust performance management, process automation, continual improvement, and cost optimization.

Strategic Customer Engagement
: Serve as the operational interface with C-level stakeholders of the telecom operator, ensuring high customer satisfaction and value-added service delivery.

Governance Leadership
: Lead weekly/monthly CXO and Technology governance meetings, operational reviews, and performance deep dives.

Service Transition & Transformation
: Lead transition programs, operational integration, and digital transformation initiatives including cloud BSS, AI/ML for ops efficiency, and DevOps/CI-CD practices.

P&L Ownership
: Manage operational budget, resources, forecasting, and profitability.

Risk Management
: Identify operational risks and lead proactive mitigation strategies.

Cross-functional Collaboration
: Coordinate with technology, HR, finance, and delivery teams to ensure smooth business operations and customer engagement.

People Leadership
: Manage and mentor a large-scale team of operations, ADM and project managers, engineers, and delivery specialists.

Drive and deliver transformation programs aimed at digitalization, process automation, cloud adoption, and agile ways of working.

Oversee and execute group-level strategic initiatives, ensuring alignment with regional/global programs and standards.

Required Qualifications:

Minimum 15 years of experience in telecom managed services, with at least 5 years in senior leadership roles (e.g., Head of Operations, MSCOO, Delivery Director).

Deep operational expertise in
BSS domains
(Billing, Charging, CRM, Mediation, Order Management).

Proven leadership in
large-scale telecom managed services operations,
telecom transformation programs, digital BSS migrations, and large-scale managed services transitions.

Strong knowledge of
ITIL, eTOM, TM Forum frameworks
.

Experience with
SLA/KPI governance
, operations transformation, and
service assurance
.

Knowledge of
telecom security standards
and best practices.

Strong understanding of
cloud-native BSS
,
microservices
, and
DevOps
practices is a plus.

Experience with vendors like
Huawei, Ericsson, Amdocs, Netcracker
, etc., is desirable.

Strong commercial acumen with exposure to P&L, cost control, and operational budgeting.

Executive-level stakeholder engagement, with excellent communication, negotiation, and leadership skills.

PMP, Six Sigma, or ITIL certifications preferred.

MBA will be an added advantage

Key Competencies & Attributes:

Fluent in English, French and Arabic.

Algerian National or existing and valid work permit to Algeria

Strategic Thinking & Operational Execution

Customer-Centric Mindset

Data-Driven Decision Making

Crisis & Risk Management

People Leadership & Talent Development

Results-Oriented with Strong Commercial Acumen

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