Director of Customer Success
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• Demonstrated ability to drive Customer Satisfaction and Customer Experience through structured processes, proactive communication, and clear success plans.
• Proven track record in Customer Retention and Account Management, including managing renewals, mitigating churn risk, and expanding relationships.
• Strong Team Leadership skills, with experience hiring, coaching, and developing high-performing customer-facing teams.
• Experience working with B2B clients, ideally in finance, SaaS, or professional services, with the ability to understand business models and operational workflows.
• Excellent communication, stakeholder management, and conflict-resolution skills, with comfort presenting to senior executives.
• Data-driven mindset, able to use customer metrics, feedback, and analytics to inform decisions and improve processes.
• Bachelor’s degree in Business, Finance, Management, or a related field; advanced degree or relevant certifications are an asset.
• Fluency in English; proficiency in French or Arabic is highly beneficial, given regional client needs.
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