Revenue Manager in Charge Of Reservation

What is the role? The Revenue Manager in Charge of Reservations is responsible for maximizing the hotel’s room revenue and commercial performance through effective revenue management, pricing, forecasting and distribution strategies. The role also oversees the Reservations function, ensuring that all bookings are handled accurately and efficiently in line with IHG standards. Working closely with Sales, Front Office, Finance and other departments, the Revenue Manager identifies business opportunities, optimizes room revenue and supports the achievement of the hotel’s commercial objectives.

Key Responsibilities
Revenue Management and Pricing
• Develop and implement pricing strategies to maximize room revenue, occupancy and profitability.
• Monitor market trends, competitor rates, booking pace and demand to optimize room rates and availability.
• Prepare forecasts, monitor Occupancy, ADR and RevPAR, and recommend corrective actions. Reservations Management
• Supervise daily Reservations operations and ensure the accurate and timely handling of individual and group bookings.
• Ensure the accuracy of rates, booking details, guest profiles and special requests in reservation systems.
• Monitor enquiries, cancellations, no-shows and reservation performance, ensuring compliance with IHG standards. Reporting and Analysis
• Prepare and analyse reports on revenue, pick-up, booking pace, forecasts and distribution channels.
• Compare performance against budget and forecast, identify opportunities and implement appropriate actions. Team Leadership and Coordination
• Supervise, support and train the Reservations team, ensuring service quality and compliance with procedures.
• Collaborate with Sales, Front Office, Finance and Operations to optimize revenue, coordinate business opportunities and enhance guest satisfaction. Candidate Profile

Education:
Bachelor's degree or equivalent in Hospitality Management, Tourism, Business, Revenue Management or a related field.

Experience:
Minimum 3 years of experience in hotel revenue management and/or reservations, with demonstrated responsibility for pricing, forecasting and reservation operations. Previous supervisory experience is an advantage.

Skills:
• Strong analytical skills and the ability to translate performance data into practical actions.
• Good knowledge of hotel reservation and property management systems, such as Opera and IHG systems, and distribution channels including OTAs and GDS.
• Understanding of pricing strategies, demand forecasting, inventory management and key hotel performance indicators, including Occupancy, ADR and RevPAR.
• Strong organizational skills, attention to detail and the ability to prioritize under pressure.
• Good communication, coordination and team leadership skills, with a strong guest-service mindset.
• Proficiency in Microsoft Excel and reporting tools. Languages: Good command of English and French, both written and spoken. Expected Behaviours – True Hospitality
• True Attitude: Be positive, respectful and approachable with colleagues and guests.
• True Confidence: Take initiative, make informed decisions and actively seek opportunities to improve performance.
• True Listening: Understand guest and business needs and anticipate expectations.
• True Responsiveness: Respond promptly and effectively to internal and external requests.

What We Offer
We reward your commitment with an attractive salary and benefits, including a uniform, room discounts and quality training. Join the IHG Hotels & Resorts family, where colleagues trust and support one another, do the right thing and welcome different perspectives. Pay attention to the details that make a difference for our guests and always look for ways to improve. Visit www.careers.ihg.com to learn more. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We provide equal opportunities to all candidates and employees, without discrimination on the basis of any characteristic protected by applicable law.