Customer Support Specialist

il y a 6 jours


AlgerCentre, Algérie inDrive Temps plein
Department: Global Customer Support
Location: Algeria

Description

To be added

Key Responsibilities

Responding to phone calls, emails, and chat messages.
Quickly and efficiently resolving customer issues.
Processing returns, exchanges, and customer complaints.
Keeping records of each interaction with customers.
Updating customer information in the CRM system.
Collecting and forwarding customer feedback to relevant departments.
Informing customers about the status of their inquiries.

Skills, Knowledge and Expertise

Excellent oral and written communication skills for both English, French and Arabic languages.
Ability to conduct dialogue politely and professionally.
Ability to work with large volumes of information.
Attention to detail and accuracy in documentation.
Proficiency in PC and basic office programs.
Skills in working with CRM systems and other specialized software.

مستوى الأقدمية
مستوى المبتدئين
نوع التوظيف
دوام كامل
المهام الوظيفية
غير ذلك
المجالات
الخدمات والاستشارات في مجال تكنولوجيا المعلومات
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