Senior Service Parts Specialist_Algeria
il y a 2 semaines
Career Area:
Product SupportJob Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Solar Gas Turbines Service Parts work relentlessly as one team to provide Service Parts Solutions to Achieve Best in Class Solar equipment availability. Service Parts EAME supports customers in the EAME region with all their service parts needs with the highest level of professionalism and urgency.
This position supports customers in a set of countries and is responsible ensuring resolution of all questions and requests to customer satisfaction.
We offer an interesting international career path on a multinational environment.
What will be your tasks/responsibilities?
Support service parts requirements for internal and external customers:
Receive and process requests for quotes. Given a parts listing (request for quote) by the customer, you validate the appropriate part numbers, pricing, and lead times to assure customer needs can be met. Acknowledge the quotes for the customer with terms and conditions noted.
Receive Purchase Order (PO) from customer. Review terms and conditions. Identify all discrepancies or conflicts in the terms and conditions. Consult with lead or the manager to assure the terms and conditions are acceptable. Address these issues with the customer. Obtain final agreement with customer. Enter and acknowledges order to customer.
Keep customer apprised of status. Solve all related problems that might surface during the process. Expedite as necessary to meet customer demands. Advise and negotiate with peers when required to consider conflicting priorities or simultaneous need for limited parts. Issue shipping instructions and any special packaging requirements. Coordinate with other Solar Gas Turbines departments to assure the order is brought in to meet original promise date.
Monitor order to point of delivery, follow up to resolve any customer concerns with order shipment.
Process service orders in support of Solar Gas Turbines maintenance contracts or warranty obligations.
What do we expect from a suitable candidate?
A Bachelors degree in Business Administration, Engineering, Supply Chain, Logistics or the demonstrable equivalent in relevant work experience
Minimum a first experience in customer service, processing of sales orders or logistics execution.
Must possess a general understanding of INCOTERMS
Enjoys contact with customers and has good professional written and verbal communication skills
Attentive to details and focus on quality
Good command of Excel (basic formulas, lookups, pivots), Outlook, and in general MS Office products.
Proficiency in English and French is mandatory
Positive and ambitious person motivated by learning new skills and contributing to success of the whole team.
5 days at the office position in Algiers.
Any offer of employment may be conditioned upon the successful completion of a background screening.
Posting Dates:
October 3, October 30, 2025Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply
Not ready to apply? Join our Talent Community.
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