现场服务工程师

Responsibilities:

1.Assist the service manager in managing the technical service work in the assigned area, guide and evaluate the completion of technical services by regional distributors, and propose improvement plans.

1. Guide the after-sales service departments of Liugong dealers within the jurisdiction to carry out on-site warranty and repair work, provide good user services within the jurisdiction, and offer technical support.

2. Regularly visit Liugong customers within the jurisdiction to stabilize Liugong's key customer base.

3. Formulate and implement training plans for dealers and users on the maintenance knowledge of Liugong products.

4. Coordinate the relationship between users within the jurisdiction and the maintenance center, provide necessary technical consultation and training guidance to users, improve the technical level of Liugong users, and ensure the correct use of Liugong products.

5. Formulate and guide dealers to compile the purchase list of spare parts.

6. In accordance with the content requirements of the "Technical Service Manual", be responsible for supervising the after-sales service departments of Liugong dealers within the jurisdiction to return various forms required by the company in a timely manner, ensuring the normal operation of after-sales service management work.

7. Closely monitor the product failure dynamics during the maintenance process within the jurisdiction. Once major or batch quality failures are discovered, promptly report to the relevant departments, propose suggestions for product technical improvement, and assist the relevant departments in making product technical improvements to enhance product quality.

8. Coordinate the relevant business work between the office and internal departments to ensure the completion of the work.

9. Complete the tasks temporarily assigned by the leader.

Requirement:

1.Bachelor's degree or above, majoring in mechanical design, mechanical repair or related engineering fields;

1. More than 5 years of experience in the maintenance of construction machinery products;

2. Possess certain theoretical and maintenance knowledge of construction machinery, and be familiar with the structure, principle and performance of Liugong products;

3. Possess maintenance skills for construction machinery products; Have certain English reading, writing and communication skills, CET-4 or equivalent level; Proficient in using common office software on computers;

4. Possess strong innovation ability, analytical and judgment skills, as well as good language and writing expression skills and interpersonal communication skills;

5. Possessing the ability to work abroad for a long time and survive independently, having strong independent working skills, a resolute character and a spirit of hard work and endurance.