Customer service

il y a 7 jours


Alger, Alger, Algérie MY WY CONSULT Temps plein 120 000  - 180 000  par an

Description de l'entreprise
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Description du poste
Nous recherchons un.e Agent.e de Service Client pour rejoindre notre équipe. Dans ce rôle à temps plein, vous serez chargé.e de gérer les relations avec les clients, de répondre à leurs questions et de résoudre leurs problèmes. Vos tâches quotidiennes incluront la gestion des appels téléphoniques, le suivi des dossiers clients et l'assurance d'une expérience client de haute qualité. Ce poste est basé sur site, situé à Alger, Algérie.

Qualifications

  • Compétences en Service Client : Expérience en support client et gestion de la satisfaction client.
  • Compétences en Communication : Maîtrise de l'étiquette téléphonique et des techniques de service à la clientèle.
  • Compétences en Expérience Client : Capacité à améliorer et à maintenir une expérience client positive.
  • Autres qualifications appréciées comprennent une excellente communication verbale et écrite, la capacité à travailler de manière autonome et en équipe, ainsi qu'une bonne connaissance des outils informatiques.

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