Field Services Engineer
il y a 5 jours
Company Description
SADID Diagnopharm, established in 1998, is a leading provider of laboratory equipment and reagents for medical analysis. Dedicated to advancing diagnostic precision, SADID consistently delivers innovative and high-performance solutions for healthcare professionals and medical laboratories. With an extensive range of premium instruments, the company addresses diverse diagnostic needs and maintains a strong reputation as a pioneer in the medical equipment industry. SADID is committed to supporting healthcare innovation and excellence.
Role Description
This is a full-time hybrid role for a Field Services Engineer (IVD) at SADID Diagnopharm, based in Oran with remote work flexibility. The Field Services Engineer will be responsible for performing technical maintenance, troubleshooting, and repairs on in vitro diagnostic (IVD) equipment. Additional responsibilities include providing preventive maintenance services and offering technical support to customers, ensuring optimal equipment performance. Collaboration with customer teams to deliver exceptional service and resolve issues promptly will be a key part of this role.
Qualifications
- Proficiency in Field Service operations and Preventive Maintenance for diagnostic equipment
- Strong Troubleshooting and Technical Support skills to identify and resolve technical issues effectively
- Excellent Customer Service abilities to build and maintain positive client relationships
- Relevant technical experience or educational background, such as an engineering degree or equivalent
- Strong communication and organizational skills
- Willingness to travel as required for on-site support
- Experience in the medical diagnostics or healthcare industry is a plus
- Fluency in English and French, both written and spoken.
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