Conseiller d'Entretien Campus France
il y a 2 semaines
Algeria
Career Opportunities
Temps plein
30 000 - 60 000 par an
Job Description- Liaise with internal stakeholders to ensure buy-in for VAS deliverables.
- Ensure adherence to the approval process from local/central post (Missions).
- Coordinate with the unit and operation managers on a day to day basis.
- Manage all the day to day activities and ensure team management and welfare initiative are undertaken.
- Collect financial/ Non-financial data & Compile and maintain VAS Reports and documents for management.
- Build and maintain strong relationships with clients/ customers (service providers, etc.) to ensure customer satisfaction. Manage customer complaints in collaboration with the CX team.
- Good relationship with Agents & Trade to build the Visa Concierge business.
- Recommend, select, and help locate or obtain products based on customer needs and desires.
- Analyse the business operations, appropriateness and reliability of local contacts vis-à-vis clients.
- Lead contracts & agreements with partners/missions/VACs Manages budgets for assigned projects, and the monitoring and reporting on achievement against plan.
- Proactively establishes and expands networks of local contacts required to identify and promote opportunities for VAS services. Ensure smooth delivery of premium services.
- Conduct market research activities to understand the customer requirements/expectations etc. such as trend analysis for market trends with respect to global & regional VAS activities.
- Review the market trends and contribute to the development of strategies for VAS products and services, demonstrating an understanding of VFS Global business strategies and needs of the customer/ B2B and Travel agents.
- Develop detailed plans in support of approved strategies, organizing required resources, monitoring and periodically reporting progress of plans.
- Ensure execution, implementation and management of VAS Deliverables/ activities.
- Liaise with the VAS sales function and understand technical specifications from clients/ vendors and propose & implement creative designs/ solutions.
- Liaise with Operations teams for approved VAS and implementation.
- Ensure website management for VAS banners and deliverables.
- Control, Monitor & Audit the VAS Deliverables to ensure compliance to defined quality standards.
- Ensure full integration of quality management processes and their effective deployment on a day-to-day basis.
- Maintain and ensure adherence to client/vendors/missions Service Level Agreements (SLAs).
- Coordinate with Accounts, Admin, Legal and Project Finance to ensure successful implementation of VAS deliverables as per Client specifications (SLAs).
- Liaise with the Legal team for drafting legal agreements and obtain necessary approvals.
- Judicious use of natural resources.
- Shall adhere to the environment health and safety policy/objectives and guidelines of the organization.
