Service Process Officer
Il y a 6 mois
Alger, Alger, Algérie
Toyota Algérie
Temps plein
Global multinational in the automotive sector, well-known for the quality of its vehicles and outstanding customer service, is currently looking for a Service Process Officer.
Mission:
- Provide practical after-sales service support and guidance to branches and dealers on established Service Standards (SOPs);
- Plan, organize, and implement manufacturer Programs in collaboration with principals;
- Assist branches and dealers in maintaining the service program, implementing cost management, and establishing kaizen circles (Quality Control Circle);
- Help branches and dealers achieve targeted guest satisfaction levels, process efficiency, and profitability; Manage training programs, and provide coaching to branch and dealer staff.
Profile:
- Background in Mechanical Engineering or Automobile Engineering;
- Preferably, experience or working knowledge in the automotive sector.
