Service Operation Coordinator

Il y a 2 mois

AlgÃrie, Algérie INTERIMEO Temps plein
Description : The Service Operations Coordinator is responsible for all service and performance activities and is responsible for maintaining and administering the service systems to specific processes within the system organization. Mission : Key Responsibilities :Spare Parts :
  • Handle the full importation process for spare parts, including documentation with banks, Ministry authorizations, and brokers.
  • Oversee spares inventory management in collaboration with the accountant and stock manager.
Commercial :
  • Handle all local contracts in French, including tenders for public hospitals.
  • Manage tender submissions, contract reviews, and alignment with company systems (CPQ).
  • Create and manage opportunities within the companyâs CRM system.
  • Draft official letters to end users, the Ministry of Health (MOH), and other authorities.
  • Manage customer requests related to planning, non-technical inquiries, and the CSO process.
Procurement :
  • Assist the team with procurement tasks, including supplier identification, completing internal procedures, gathering data from suppliers, and sending procurement requests to the global team.
Calibration :
  • Manage the calibration of tools by coordinating with suppliers and ensuring timely follow-up.
Travel and Expenses :
  • Oversee travel arrangements and expense reporting for the team.
Job Safety Compliance :
  • Ensure compliance with job safety regulations and standards.
  • Manage the calibration of radiation safety tools and maintain regular contact with COMENA/occupational health for radiation monitoring.
Performance Monitoring :
  • Follow up on operational and financial KPIs to ensure targets are met.
  • Handle notifications and reporting for Field Change Orders (FCOs).
Profil :
  • Bachelorâs degree or equivalent experience.
  • Proven experience in service operations ,project management or a similar role.
  • Strong organizational and time management skills.
  • Excellent communication and interpersonal skills.
  • Proficient with Microsoft Office and other business software.
  • Ability to work in a fast-paced environment and manage multiple tasks.
  • Ability to work independently and as part of a team.
  • French and English proficiency.